Policies

Policies

Everything is done to assure your 100% satisfaction. We will work with you to ensure the perfect design.
Due to the customization of Canvas Warriors products we cannot accept returns or exchanges on hand-painted or handcrafted merchandise. So it is very important to ensure that your sizing is correct, when you order. We do everything to ensure that your items arrive in perfect condition. Any faults need to be reported to us within 7 days of receiving your order

Secure Online Ordering
All payments are processed through Paypal for fast, secure, protected payment.
Canvas Warriors can only accept payment through Paypal. You can pay using any credit/debit card or if you have a Paypal account.

Please Note all items are hand painted or crafted per order. Please allow approx 2 weeks for completion, though this depends on the waiting list at the time. Around Christmas we tend to be busier, so email us to check completion time. If an item is required urgently email us at the time of ordering and let us know! We will endeavour to get your order to you for the date it is needed. contact us at: info@canvaswarriors.co.uk

Shipping
All items will be sent via Royal mail first class. Orders can be sent through Fedex/ UPS or Royal Mail tracked at your request and further cost. Any problems with receiving orders must be communicated within 30 days of expected delivery confirmation. Canvas Warriors will not be held liable if contacted with a problem after 30 days. We endeavor to get all orders out to you on time, however cannot be held responsible for Postal Issues.

Security & Privacy
Canvas Warriors respects your privacy. Email addresses are only used to confirm orders, notify you of changes or product and site updates. Our mailing list is not available to other companies.

Please Handle Jewellery with Care!

Some of the more intricate handmade charms are a little more fragile than the metal charms.

Clay Charms/Acrylic Charms:

The handmade charms are made to be very sturdy but note that they are still made of clay/ Acrylic and can break.

Glass bottle Charms:

The glass bottles are sealed to protect their contents. Please do not try to unscrew the cork/lid as it will break.

Please do not bathe, shower, swim, sleep or do any rigorous activities with your Jewellery. Be careful when you take clothes off and on because they can snag on clothes and break off. Keep Jewellery away from perfume as that can react with certain metals/materials. So please handle your Jewelry, even the ones with metal charms, with absolute care!!